The London Behaviour Management Service (LBMS) delivers value based behaviour management training that support the legal, psychological, emotional and physical needs of staff and the people they work with.

All training places the highest possible emphasis on preserving and developing an empathic relationship between people who exhibit challenging behaviour and those who work with them. We are committed to help create and sustain relationships within the workplace that are safe, empowering and mutually beneficial for all.

De-escalation Training

Training in this area includes:

- Investigating values appropriate for people working with challenging behaviour
- The impact of challenging behaviour
- The legal, statutory and personal requirements of working in this area
- Understanding Anger
- The relationship between the environment and challenging behaviour
- Emotional, physical and psychological processes of anger
- The different types and manifestations of anger and aggression

Diffusion Training

Training in this area includes:

- Primary Diffusion Interventions
- Secondary Diffusion Interventions
- Use of language
- Use of Body Language
- Use of environmental language
- The correct employment of an assertive approach
- Post incident fallout
- Post Incident Support
- Record Keeping, paper work, risk assessments and on going training