Positive Aspects:

Very enjoyable, fun and relevant course
An excellent course, very informative and done with humour, keeping everyone involved in the training.
A great course, I learnt a lot, thoroughly enjoyed it and will recommend to others
A very clear course
An excellent course.
An excellent days training John made us feel relaxed and comfortable. There were excellent ideas and I now feel more control in class.
The course was excellent.
A very good instructor and I learnt clear lessons
A useful and enjoyable couse
An excellent course -Very useful. Thank you

Negative Aspects:

Need more practice time
I would have liked to learn a format of words to use to diffuse a tricky situation

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